About us
Hello and welcome to Luie Prins! We are more than an online store; We are a growing dream founded by a group of passionate students with the firm goal of financing our studies and making our dreams come true. We specialize in urban fashion, and our heart beats to the rhythm of the latest trends.
The essence of Luie Prins
At Luie Prins , fashion is much more than clothing: it's a statement, an experience, and a connection. We were born with the purpose of offering something unique in the world of fashion, uniting quality, creativity, and purpose in every garment we create. Our brand is inspired by the authenticity of those who choose to stand out, tell stories, and live without compromise, combining the contemporary with the timeless.
FAQ
Our Commitment to Quality
At Luie Prins , we understand that quality is non-negotiable. Each garment is crafted with carefully selected materials, from organic cotton to high-performance technical fabrics, ensuring durability, comfort, and style. We work hand in hand with artisans and manufacturers who share our passion for excellence. Every seam, every detail, and every design reflects our commitment to delivering products that exceed expectations and stand the test of time.
Design with Purpose
Every Luie Prins collection tells a story. From versatile basics that form the perfect foundation for any wardrobe, to themed lines that explore astrology, human nature, or contemporary challenges, our garments are designed to resonate with you. We want every piece you wear to have meaning, whether it's a reflection of your personal style or a symbol of something deeper.
Our Goals
At the heart of Luie Prins is our commitment to three fundamental pillars:
- Authenticity : We design for people who seek to stand out, who value uniqueness and who express themselves through their style.
- Sustainability : We believe in responsible fashion. We strive to reduce our environmental impact through sustainable practices throughout our entire production chain.
- Inspiration : We want to be more than a clothing brand. We want to be a platform that inspires, connects, and motivates those who wear our clothes to pursue their dreams and express their true selves.
A Community, Not Just Customers
Luie Prins isn't just a brand, it's a community. We deeply value the connection with every person who decides to be part of our story. That's why we strive to offer not only products but also experiences: from personalized service to creative spaces where you can bring your ideas to life, like our customization option.
We're here to help you build your style, express your essence, and dress your dreams. At Luie Prins, every garment is a canvas and every customer is an artist. Thank you for being part of our story!
Shipping
How does Luie Prins handle shipments to Spain and Latin America?
Luie Prins manages shipments to Spain and Latin America, providing
clear shipping options and delivery times.
What shipping options are available through Luie Prins for my clothing brand?
Luie Prins offers various shipping options, allowing you to choose the one that best suits your needs.
best suits your delivery needs
How long does it take to process and ship an order to Spain?
- Processing and shipping times may vary, but Luie Prins strives
to streamline the process to meet your brand's expectations.
Can I track my order shipped to Latin America?
Yes, Luie Prins provides tracking numbers so you can track
the status of your shipments to Latin America.
Are there any additional costs associated with shipping to Spain?
- Luie Prins has a transparent cost structure, and any charges
Additional fees, such as customs, are clearly communicated during the purchasing process.
Does Luie Prins offer express shipping services for my new clothing brand?
Yes, Luie Prins offers express shipping options so you can offer
fast deliveries to your customers
What happens if my package sent to Latin America is lost or arrives damaged?
- Luie Prins has policies and processes in place to address situations
such as loss or damage in shipment, providing appropriate solutions
Can I change the shipping address after making a purchase from my new clothing store?
- Luie Prins allows changes to the shipping address before the order starts.
shipping process, ensuring flexibility for your customers.
Does Luie Prins offer gift wrapping or personalized cards?
- Yes, you can customize the presentation of your products with services
optional Luie Prins, such as gift wrapping.
Are there any shipping restrictions for certain locations in Spain and Latin America?
- Luie Prins provides detailed information on any shipping restrictions to
specific locations, ensuring transparency for your brand.
Refunds
How does Luie Prins handle refunds for defective products in my new clothing brand?
What is the process for requesting a refund and how long does it take?
- You can request a refund through Luie Prins, and the time of
processing communicates to keep your customers informed.
What are the conditions for returning products through LuiePrins?
Luie Prins sets specific conditions for returns, providing
clear guidelines for a hassle-free experience.
Can I get a refund if I change my mind about my purchase from my new clothing store?
Luie Prins has flexible policies, and you can review the specific conditions
for refunds related to changes of mind.
Does Luie Prins offer partial or full refunds in certain cases?
- Luie Prins evaluates specific cases to determine partial or full refunds
total, ensuring a fair and personalized approach.
Are there costs associated with returning products through Luie Prins?
Luie Prins' policies provide details on potential costs
associated with returns, ensuring transparency for your customers.
What is the process if I receive the wrong item from Luie Prins?
Luie Prins has procedures in place to address errors in shipping,
ensuring a quick and efficient solution.
Are refunds issued for basic personalized products through LuiePrins?
Does Luie Prins offer store credit as an alternative to refund?
- Yes, Luie Prins provides flexible options, including store credit, for
adapt to your customers' preferences.
What is Luie Prins' refund policy for sale items?
Luie Prins establishes clear policies for products on sale or clearance,
providing detailed information to avoid misunderstandings.
Time
How long does it take to process a basic custom order with Luie Prins?
Processing time for basic custom orders with Luie Prins
It may vary, but they generally strive to be efficient.
What is the estimated delivery time for domestic shipments from Luie Prins?
Luie Prins provides delivery time estimates for shipments
national, allowing you to inform your customers accurately.
Does Luie Prins offer express delivery options and how long do they take?
Yes, Luie Prins has express delivery options to meet your needs.
needs of your customers who want to receive products quickly.
How long do I have to make changes to my order before it is shipped by Luie Prins?
Luie Prins offers a specific period to make changes to orders
before the shipping process begins.
What is the production time for basic custom products with Luie Prins?
Production and shipping times for basic custom products with Luie
Prins communicates during the purchasing process.
Does Luie Prins offer scheduled delivery services?
Luie Prins provides scheduled delivery options to suit the
your customers' preferences and schedules.
Luie Prins provides scheduled delivery options to suit your customers' preferences and schedules.
Luie Prins addresses delay situations by communicating proactively
any changes in the estimated time and offering solutions.
How long does it take to receive a response from LuiePrins customer service?
Luie Prins strives to provide quick responses through its customer service to efficiently resolve inquiries and issues.
When is the tracking status updated after shipping with LuiePrins?
Luie Prins updates tracking numbers in a timely manner,
allowing your customers to easily track the status of their orders
Does Luie Prins have guaranteed delivery dates for certain products?
Luie Prins can offer estimated delivery dates, but please note that
Specific warranties may vary by product type and location.
Customs
How does Luie Prins manage customs procedures for international shipments?
Luie Prins facilitates customs procedures for international shipments,
ensuring an efficient and hassle-free process.
What are the potential customs charges and how are they calculated when shipping to Spain or Latin America?
Luie Prins provides detailed information on possible charges of
customs, calculating them transparently during the purchasing process.
Does Luie Prins include detailed information on the invoice to facilitate customs clearance?
Yes, Luie Prins ensures that the invoice includes detailed information for
facilitate customs clearance on international shipments.
Does Luie Prins offer customs clearance services to simplify the process?
Luie Prins can offer customs clearance services to simplify the
process and ensure a smooth delivery.
What happens if my package is held up in customs when shipping to Latin America?
Luie Prins works to resolve customs retention situations,
providing assistance and follow-up for a successful release.
Are there shipping restrictions to certain countries due to customs issues with Luie Prins?
Luie Prins provides clear information on shipping restrictions to
certain countries due to customs issues, ensuring transparency in the process.
How are import taxes managed on international shipments with Luie Prins?
Luie Prins addresses import tax management on shipments
international, ensuring compliance with tax regulations.
Can I request assistance in case of customs issues when shipping with Luie Prins?
Yes, Luie Prins offers assistance in case of problems with customs,
providing support to resolve any issues.
Does Luie Prins offer clear information on customs regulations in different countries?
Luie Prins provides detailed information on the regulations
customs of different countries, helping clients understand and comply
with the requirements.
What is the estimated time it might take to clear customs for my international order with Luie Prins?
Luie Prins clearly communicates the estimated time for dispatch
customs, allowing adequate planning for customers
international