Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Brand Philosophy and Commitments
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Creativity and Authenticity
At Luie Prins, each garment is a unique masterpiece, a reflection of the authentic creativity of our talented team.
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Sustainability
Our commitment to responsible fashion translates into the careful choice of materials and processes that minimize our environmental impact. Because fashion can be beautiful and sustainable.
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Quality
From the first flash of inspiration to the final stitch, we ensure that each garment exudes quality. Your satisfaction is our priority.
Marketing Director and Brand Vice President
STEEV JOBS (PEGGY) 🍏
leads our vision of connecting fashion with people.
PICASSO OF OUR DESIGNS
DIEGOD 👨🎨
It gives life to our ideas, transforming concepts into garments that are more than a simple and pretty design.
CRAZY CODES
HACKERMAN (JUANSE) 👨💻
guarantees an online shopping experience as unique as our creations.
Director of Administration and Legality, and President of the Brand
THE BOSS JEFFRY 😎
leads with integrity, ensuring our journey is guided by ethics and excellence
Frequently asked questions
SHIPPING
Do you make returns?
- Yes, of course, you can contact us directly so we can help you at any time with any questions.
We are proud to guarantee your satisfaction. Our return policies are flexible, because we want every purchase to be the right decision.
Can I track my shipped order?
- Yes, Luie Prins provides tracking numbers so you can track the status of your shipments
Are there additional costs associated with shipping?
- Luie Prins has a transparent cost structure, and any additional charges, such as customs, are clearly communicated during the purchasing process.
. What happens if my shipped package is lost or arrives damaged?
- Luie Prins has policies and processes in place to address situations such as shipping loss or damage, providing appropriate solutions.
Can I change the shipping address after purchasing from my new clothing store?
- Luie Prins allows changes to the shipping address before the shipping process begins, ensuring flexibility for your customers.
Are there shipping restrictions for certain locations in Spain and Latin America?
- Luie Prins provides detailed information on any shipping restrictions to specific locations, ensuring transparency for your brand.
What is the estimated delivery time for domestic shipments from Luie Prins?
- Luie Prins provides delivery time estimates for domestic shipments, allowing you to inform your customers accurately.
TIME
How long do I have to make changes to my order before it is shipped by Luie Prins?
- Luie Prins offers a specific period to make changes to orders before the shipping process begins.
What is the production time for basic custom products with Luie Prins?
- Production and shipping time for basic custom products with Luie Prins is communicated during the purchasing process.
Does Luie Prins offer scheduled delivery services?
- Luie Prins provides scheduled delivery options to fit your customers' preferences and schedules.
What happens if my order is delayed longer than expected based on Luie Prins' estimated time?
- Luie Prins addresses delay situations by proactively communicating any changes in the estimated time and offering solutions.
How long does it take to receive a response from Luie Prins customer service?
- Luie Prins strives to provide quick responses through its customer service to resolve queries and issues efficiently.
When is the tracking status updated after shipping with Luie Prins?
- Luie Prins updates tracking numbers in a timely manner, allowing your customers to easily track the status of their orders.
. Does Luie Prins have guaranteed delivery dates for certain products?
- Luie Prins may offer estimated delivery dates, but please note that specific warranties may vary depending on product type and location.
REFUNDS
How does Luie Prins handle refunds for defective products?
- Luie Prins has clear refund policies to ensure customer satisfaction in case of defective products.
What is the process for requesting a refund and how long does it take?
- You can request a refund through Luie Prins, and the processing time is communicated to keep your customers informed.
What are the conditions for returning products through Luie Prins?
- Luie Prins sets specific conditions for returns, providing clear guidelines for a hassle-free experience.
. Can I receive a refund if I change my mind about my purchase?
- Luie Prins has flexible policies, and you will be able to review the specific conditions for refunds related to changes of mind.
Does Luie Prins offer partial or full refunds in certain cases?
- Luie Prins evaluates specific cases to determine partial or full refunds, ensuring a fair and personalized approach.
Are there costs associated with returning products through Luie Prins?
- Luie Prins policies provide details on the possible costs associated with returns, ensuring transparency for your customers.
What is the process if I receive the wrong item from Luie Prins?
- Luie Prins has procedures in place to address shipping errors, ensuring a quick and efficient solution.
Are refunds issued for basic custom products through Luie Prins?
- Luie Prins has specific policies for basic personalized products, ensuring proper handling of refunds in these cases.
Does Luie Prins offer store credit as an alternative to refund?
- Yes, Luie Prins provides flexible options, including store credit, to suit your customers' preferences.
What is Luie Prins' refund policy for sale or clearance products?
- Luie Prins establishes clear policies for products on sale or clearance, providing detailed information to avoid misunderstandings.
CUSTOMIZED
What basic clothing products can I customize through Luie Prins for my new brand?
- Luie Prins offers a variety of basic clothing products that you can customize, from t-shirts to sweatshirts.
What are the customization options available for basic products at Luie Prins?
- You can customize elements such as design, color and style to adapt Luie Prins basic products to your brand identity.
Can I see a sample or prototype before placing an order for basic custom products with Luie Prins?
- Luie Prins does not offer physical samples, but you can review the virtual samples on their platform before placing an order.
How long does it take to produce and ship basic custom products with Luie Prins?
- Production and shipping time for basic custom products with Luie Prins is communicated during the purchasing process.
Are there specific restrictions in terms of customization for basic products with Luie Prins?
- Luie Prins establishes clear guidelines on possible customization restrictions to ensure product quality and consistency.
Does Luie Prins offer personalized advice for design options on basic products?
- While Luie Prins does not provide personalized advice, its platform includes tools to facilitate the design process.
Can I return basic personalized products and receive a refund through Luie Prins?
- Luie Prins policies for basic personalized products specify the conditions under which returns and refunds can be made.
What is the approval process for basic custom products with Luie Prins?
- Luie Prins allows you to review and approve virtual samples before placing your order to ensure compliance with your expectations.
Are there limitations on the number of characters or images for personalization in Luie Prins?
- Luie Prins sets clear limits in terms of customization to ensure the quality and readability of the products.
Does Luie Prins offer discounts for basic bulk custom orders?
- Luie Prins can provide discounts for bulk orders, which can be beneficial for your new clothing brand when purchasing in large quantities.
CUSTOMS
How does Luie Prins manage customs procedures for international shipments?
- Luie Prins facilitates customs procedures for international shipments, guaranteeing an efficient and uncomplicated process.
What are the possible customs charges and how are they calculated when shipping to Spain or Latin America?
- Luie Prins provides detailed information on possible customs charges, calculating them transparently during the purchasing process.
Does Luie Prins include detailed information on the invoice to facilitate customs clearance?
- Yes, Luie Prins ensures that the invoice includes detailed information to facilitate customs clearance for international shipments.
Does Luie Prins offer customs clearance services to simplify the process?
- Luie Prins can offer customs clearance services to simplify the process and ensure smooth delivery.
What happens if my package is detained in customs when shipping to Latin America?
- Luie Prins works to resolve customs detention situations, providing assistance and follow-up for a successful release.
Are there shipping restrictions to certain countries due to customs issues with Luie Prins?
- Luie Prins provides clear information on shipping restrictions to certain countries due to customs issues, ensuring transparency in the process.
How are import taxes managed on international shipments with Luie Prins?
- Luie Prins addresses import tax management on international shipments, ensuring compliance with tax regulations.
Can I request assistance in case of problems with customs when shipping with Luie Prins?
- Yes, Luie Prins offers assistance in case of problems with customs, providing support to resolve any problem.
Does Luie Prins offer clear information on customs regulations of different countries?
- Luie Prins provides detailed information on customs regulations of different countries, helping customers understand and comply with requirements.
What is the estimated time it may take for customs clearance of my international order with Luie Prins?
- Luie Prins clearly communicates the estimated time for customs clearance, allowing proper planning for international clients.